Aspen Healthcare celebrates winning Gold at the UK & International Customer Experience Awards 2019

It has been a remarkable six weeks for Aspen Healthcare which have seen the company succeed at the 2019 UK Business Awards the 2019 UK Customer Experience Awards, and on the international stage with Gold awards in the International Customer Experience Awards.

Aspen Healthcare is celebrating back-to-back success after securing four awards at this year’s UK Customer Experience Awards (UKCXA) event, including Gold in the ‘Customer-Centric Culture’ category, as well as a Silver award and two Bronze awards. The 2019 UKCXA event took place on Thursday 10th October at Wembley Stadium, with Aspen Healthcare joining a host of the UK’s biggest organisations including Samsung, HSBC and Three.

Aspen won Gold after representatives presented to judges on the ‘STEP-Up-To-Safety’ scheme, a highly impactful patient safety and culture change programme. In winning Gold, Aspen topped a competitive field that included Legal & General, BT and Capita.

Following on from this success, the International Customer Experience Awards recognise inspiring organisations who are delivering outstanding customer experience across the world. The 2019 event took place on Thursday 21st November, with Aspen Healthcare joining a host of distinguished international businesses including Turkish Airlines, Samsung and Sky.

Aspen won double Gold after representatives presented to judges on the ‘STEP-Up-To-Safety’ scheme. In winning Gold, Aspen topped a competitive field that included HP, Northern Gas Networks and The Bicester Village Shopping Collection.

Speaking about the awards, Rob Anderson, Chief Executive of Aspen Healthcare, said:

“We’re delighted to be celebrating success in the biggest customer experience event of its kind in the world. This is the third year in a row that Aspen Healthcare and our hospitals have been recognised for our commitment to and achievements in customer experience excellence, and it’s hugely gratifying to know that our we are leading the way when it comes to patient experience.

A huge amount of work has gone into developing and rolling out both Step-Up-To-Safety and Project FIRST over the past few years, and both schemes have received fantastic feedback. To have this recognition on a national scale at such a prestigious event will give us the momentum to build on this work, and to continue to empower our staff to deliver the highest quality patient-centred care.”


Customer service award




Customer service award

Date: 27/11/2019